Confida FM, founded by its managing director, Lorraine Murray, specializes in outsourcing cleaning, security and property services in Scotland and the rest of the UK. Founded five years ago, the company works with commercial and public sector clients.
When the pandemic hit and the first lockdown was announced in March 2020, the company saw its turnover drop by more than a third. Bosses have decided to pivot operations and take advantage of new demand from customers needing its services, including the ambulance service, NHS and local authorities.
Bank of Scotland provided a six-figure funding package to help the business grow and increase working capital to ease any potential pressure on cash flow.
The company, which expects to end the financial year with sales of £8.5million, was able to create more than 100 jobs and increase support for frontline workers.
Murray said: “Over the past five years we have grown our offering across the UK and have become known for our high quality service. Because of this, we were able to pivot our business model when the pandemic first hit and provide lifesaving services to a growing number of frontline customers.
“Making the decision to adapt has allowed us to grow both organically and with new customers.
“Over the coming months we will further develop our internal portal which provides customers with real-time information on delivery times and stock levels – which has been vital throughout the pandemic.”
John Fulham, relationship manager at Bank of Scotland, said: “Last year we surveyed over 1,200 businesses to look at the impact of the pandemic on business operations across the country. The results show nearly half have had to adapt during the pandemic and more than a third said they plan to stick with their changes for the long term.
“Confida FM is an example of a company that showed exceptional agility to improvise and pivot when the pandemic hit in 2020, and the changes made have dramatically improved the company’s growth potential.”
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