Hines to acquire property management company Helix


International real estate company Hines has agreed to acquire Helix, one of the UK’s leading specialist commercial property management companies.

The acquisition, which is subject to FCA approval, marks the launch of Hine’s new customer-centric and experience-centric operations and services platform in Europe.

Headquartered in London, Helix has a dedicated team of 60 professionals providing a full range of property management services, managing a UK-wide commercial property portfolio, spanning all asset classes, valued at over £ 3.5 billion.

The two companies already have a close and long-standing relationship developed over the past 10 years, with Helix providing property management services in the majority of the properties in the Hines UK portfolio including 20 Old Bailey, 7 Soho Square and Atlas House in London. , alongside all the assets of the Hines European Core Fund (HECF), the Hines European Value Fund (HEVF) and the Hines Global Income Trust (HGIT). In addition, Helix manages other well-known assets such as The Ark, 6 Bevis Marks and One Westferry Circus.

Operating from its offices in London’s West End, Helix will be part of the larger Hines business, continuing to serve its large, high-quality customer base, alongside the assets owned by Hines.

Led by Amy Soar, Helix’s board and management team will remain in place, with Hines Director Ivan Harrison moving to Helix to take on the role of UK COO to facilitate the integration of the two companies.

Helix owner Robin Fell, who founded the company 25 years ago and led its growth during that time, will retire from Helix once the deal is concluded.

The acquisition represents an important step for Hines in Europe as it expands its management services and operations offering. The new platform will deliver an improved user and customer experience focused on freeing occupants from the inefficiencies of multiple service providers. Hines will offer a full end-to-end service covering construction procurement, mechanical and technical engineering, facility management, building maintenance, energy performance monitoring, asset and risk management.

In addition to its UK growth plan with the acquisition of Helix and the ongoing housing operations platform, including the student housing brand, aparto, Hines is also implementing a strategy of ambitious growth through its European network. Its French, German, Italian and Nordic teams are actively recruiting to secure management services and operational talents in order to support the platform’s organic growth across Europe. This complements a strong offering already in the Netherlands, operating logistics assets and growing student and construction rental business in the UK, Ireland, Italy and Spain.

Lars Huber, CEO for Europe at Hines, said: “This important acquisition represents the springboard for the launch of our management and operations services platform across Europe. Providing the best work and life experience for our clients has always been our philosophy, but as a new era of technology, wellness and ESG driven real estate dawns, we are excited to recalibrate and expand our offer.

Ross Blair, Senior Managing Director and Country Head of Hines UK, said: “Helix is ​​a well-established, first-class property management company, whom we have come to know, trust and respect over many years of working together. Getting together is a logical development for both like-minded companies, and there is strong alignment with our values, ethics and service-oriented work cultures. We are excited about what we can offer our customers.

Amy Soar, CEO of Helix, said: “Becoming part of the Hines family, one of the largest and most respected names in global real estate, represents a positive and exciting new chapter for our business. Relocation represents an ideal solution for Helix and our clients, as we can offer a more holistic approach, with the ability to access a wider range of services, skills, knowledge and expertise from a global leader. We look forward to exciting and successful times to come. “

Last mile customer engagement is not out of reach

“Customer engagement” has become a buzzword in the facilities management industry. Typically, we’re talking about something radical and transformative – which can make it expensive, intimidating, and overwhelming.

While customer engagement can be transformative for service providers, it is not beyond reach. It’s the surprisingly simple secret ingredient in your recipe to stand out, streamline operations, and keep everyone involved happy.

Localz produced a free e-book on how you can do the last mile and all day service, awesome.

To download the eBook, click here.


Comments are closed.