Improving management skills remains a priority during pandemic, American Management Association survey finds


NEW YORK, June 9, 2020 / PRNewswire / – Has the COVID-19 crisis changed the way you work? At the end of April, the American Management Association (AMA) posed this question to its members. Among the more than 500 people questioned, an overwhelming majority (95.1%) answered YES. Almost 70% had switched to telecommuting. During this period of transition and uncertainty, the majority continued to invest in vocational training. 81% expressed interest in attending webinars and almost a third said they would consider signing up for multi-day online courses. Over 65% of those surveyed were in a managerial or managerial position.

As this survey asserts, business leaders remain engaged in professional development during the pandemic. In this time of widespread disruption, effective management is more important than ever to maintain peak performance, teamwork and morale. As working from home, whether it’s every day or part of the week, becomes the new normal for many companies, managers are looking for online training to help them learn skills essential to meet new demands in the workplace. do their work in a virtual environment.

In response to this urgent need, AMA offers a timely online series for managers, Ask the expert. In each web session, a respected thought leader from WADA faculty discusses an essential aspect of remote management of individuals and teams. Ask the expert addresses four management themes with targeted advice on virtual challenges:

Motivation: Learn tactics and tips to energize and inspire team members from a distance.

  • Take the time to learn what motivates someone who works from home and understand that everyone is different.
  • Be intentional and clear about commitments, using open communication.

Delegation: Immerse yourself in the differences between delegation in a virtual workplace and a face-to-face workplace.

  • Invest in building trust, being aware of how lack of real in-person communication can lead to crossed signals and unclear expectations.
  • Establish a standard four-step process: Describe the assignment. Confirm your understanding. Collaboration contract. Identify potential problems.

Communication: Explore and overcome obstacles to communicate effectively when your team is physically apart.

  • Line up the correct method with the message. For example, when giving corrective comments, avoid emails. A phone call ensures clarity and conveys empathy.
  • Stay in touch, virtually. Communicate often to share information, monitor performance, or even just register.

Framing: Learn to adapt and excel to guide team members towards improving performance while working remotely.

  • Recognize the challenge of not being able to see the process of realization but only what is being achieved. Set benchmarks to track progress.
  • Master the elements of a virtual coaching conversation. First, show and say: teach, demonstrate, describe. Then coach: ask questions, listen, encourage. Finally, entrust: state the necessary results and empower.

“Strong people management skills have become essential in the new way we work,” says AMA President and CEO, Manny Avramidis. “Managers need to quickly learn to adapt these skills to a virtual environment, and AMA can help them bring them up to speed. ”

As the status quo continues to evolve, managers must evolve with it if they are to advance their careers. Free for members and available on request, AMAs Ask the expert is a valuable resource for managers who are determined to continue to learn and thrive, even in the event of a pandemic. Learn more at

About AMA
The American Management Association (AMA) is recognized worldwide as a leader in professional development and regularly cited by industry sources as one of the best training organizations in the world. For nearly 100 years, he has helped millions of people make positive changes in their performance in order to improve their results. AMA’s instructor-led learning-by-doing methods, comprehensive content and flexible learning formats have proven to be effective and are constantly evolving to meet the changing needs of individuals and organizations. The world’s largest organizations draw on AMA’s years of experience, expert advice, vast award-winning learning resources and global capabilities. AMA supports the goals of individuals, organizations and government agencies with a full range of enterprise talent management solutions, with live and digital learning capabilities.

SOURCE American Management Association

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