Quadrant Knowledge Solutions declares Datamatics a leader in SPARK Matrix CX Management Services, 2022


MIDDLETON, Mass., May 4, 2022 /PRNewswire/ —

Key points to remember

  • Datamatics delivers a superior customer experience to its partners through an inherent fusion of domain, digital and data.
  • Datamatics’ AXIS ownership framework aims to ‘Create a superior customer experience‘.
  • Knowledge of quadrants Solutions Datamatic workstations onot his beginnings as a leader in the SPARK Matrix Report, 2022.

Quadrant Knowledge Solutions, the global consulting and advisory firm, has released its in-depth SPARK Matrix report for the CX management service provider landscape, 2022. It competitively positioned Datamatics as a leader among luminaries and leading globally competent CX management service providers. By delivering a superior customer experience with digital services through its integrated AXIS (Analysis, Xperiences, Insights, Customer Satisfaction) approach, Datamatics has become a strong contender.not his beginnings.

The AXIS approach aims to deliver enhanced customer experience, business results and next best action by enabling consumer insights.

Datamatic exploit ‘Aanalysis‘ create ‘Knowledge‘and improve’Experiences’ increase ‘Client satisfaction’ , helps deliver a superior customer experience by enabling data-driven insights; and knowledge of customers, domain, market and industry. Datamatic transforms existing customer information into actionable information enabling the “creation of value” through the AXIS axis.

Read the SPARK Matrix: CX Management Services Report 2022 >>

As businesses seek growth through digital transformation, a focus on delivering personalized experiences through connected data is critical to exceeding customer expectations and improving brand loyalty. The theme takes a prominent place in geographical areas and industrial sectors. As dynamic markets and rising customer expectations force companies to accelerate their digital journeys, partnering with comprehensive CX management service providers enables them to deliver immediate value.

Datamatics offers its partners a robust and digitally focused portfolio of services. His AXIS The suite of technology solutions aims to improve the customer experience, gain accurate consumer insights, and take the best actions. The company has strategic investments in leading CRM and customer experience management (CXM) technologies, including but not limited to advanced analytics, prescriptive dashboards, conversational AI (chatbots ), built-in omnichannel support, multilingual capabilities, and repeatedly trained FTEs.

Datamatics has significant investments in proprietary products and solutions. Some of them are Intelligent Automation, Intelligent Document Processing, Business Intelligence/Visualization, Artificial Intelligence, Sentiment Analysis, Data Pattern Mining covering text, speech, web, etc. image, video, social media analysis and workflow integration.

Datamatics’ CXM practice has a significant geographic presence in North America, Asia Pacific and Europe. It has a growing footprint in the fast-growing technology, retail and e-commerce, technology, manufacturing, telecommunications, BFSI, hospitality and travel sectors.

The company delivers superior value to its customers through digital technologies and continuous innovation. It delivers strategic value to its partners through capacity building, efficiencies, improved customer experience, and customer-centric thought leadership through bundling and integration technological.

Priyanka Panhale, analyst at Quadrant Knowledge Solutions, recognizes Datamatics’ presence in the digitally-driven integrated CXM services space: “Datamatics offers comprehensive digital capabilities around its omnichannel, integrated and multilingual customer services”, she validates the Datamatics’ AXIS approach and concedes, “Datamatics continues to deliver superior value to its customers through its expertise in customer analytics, process consulting, mystery shopping, and AI-enabled solutions.” She appreciates and attests to Datamatics’ superior customer experience through the digital services model: “The company is well positioned to expand its market share in the CX management services market, with its comprehensive service capabilities, deep expertise and his understanding of customer management processes.

About Quadrant Knowledge Solutions

Quadrant Knowledge Solutions is a global consulting and advisory firm focused on helping clients achieve their business transformation goals through business strategy and growth consulting services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and advisory deliverables are designed to provide comprehensive insights and strategic insights to help clients formulate growth strategies to survive and thrive in ever-changing business environments. For more research available, please visit https://quadrant-solutions.com/market-research/


Riya Mehar
E: [email protected]
E: [email protected]

SOURCE Quadrant Knowledge Solutions


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