Tech Mahindra acquires customer experience management company WFH Activus Connect

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Tech Mahindra has announced that it has acquired a 100% stake in Labor from home customer experience management solutions company Activus Connect. The acquisition enhances the IT company’s capabilities in emerging solutions for the workplace and strengthens the CX portfolio end-to-end.

Founded in 2018, Activus Connect offers outsourced customer experience (CX) solutions and SmartVirtual ™ technology to support chat, email, phone, SMS, video and social experiences. The deal enables Tech Mahindra to offer multilingual, multichannel, voice and non-voice customer service, sales, retention, social media moderation and technical support to customers across industries.

Vivek Agarwal, President – BFSI, HLS and Business Development, Tech Mahindra, said, “WAH CXM is undergoing disruptive changes due to the pandemic and has resulted in exponential demand in the market. The acquisition of Activus will fill a void, with its unique delivery model, disruptive platform and industry expertise in WAH CXM that will add significant value to Tech Mahindra’s offerings and capabilities. We welcome Activus employees to the Tech Mahindra family and look forward to achieving great success together.

Felix Serrano, Chairman and CEO of Activus Connect, added: “We couldn’t be more excited about the importance of today’s announcement and what it means to our valued team members, our customers and the Tech Mahindra family. As a leading provider of 100% employee-based work from home solutions, the synergies between Activus Connect and Tech Mahindra will usher in a new chapter in Customer Experience Management (CXM) powered by Virtual CX. I see today as the start of a new-new, realization that Virtual CX is at the heart of the continued evolution of our industry.

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