Why won’t a property management company accept that we have moved? | Goods

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Last summer we moved from a house in Taylor Wimpey we lived since its construction. Our entire move has been beset by disasters, but while most have finally been resolved, one problem persists. The real estate company that runs our old house – a company called FirstPort – will not accept that we have moved.

As part of the move we had to pay £200 for a management pack to transfer our property to the new owners. We duly did that. Shortly after we moved in our new house I canceled the direct debit to Firstshipping for our service charge.

I wrote and called to confirm that we have moved. Despite this, I continue to receive emails from the company and received the bill for this year’s bill.

I rang again and was told we would be kicked out. The conveyancing team contacted me to say that the buyers’ lawyers need to send documents. I made contact but firstPort staff complaint they still haven’t received it. They also said they will not accept a land registry title change as proof we moved.

The buyers of our home have completed the forms and are happy to have the costs passed on to them, but firstPort refuses to engage in any method to solve this problem. Please help.
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FirstPort says it offers “award-winning property management built around your home”, but it also seems to have too many disgruntled customers who struggle to find someone to sort out administrative issues. the online reviews of this company show that you are by no means the only one trying to have your management bills transferred to the new occupant.

Fortunately, the firm’s press team quickly picked up on the matter and the transfer is now registered on its system. Hopefully, this will be the last interaction you’ll have, and it should end what felt like a nightmarish move, with this being just one of many other unrelated issues.

A FirstPort spokesperson said: “We apologize for the initial delay in resolving this issue as we received and verified relevant documentation from external parties. We look after 310,000 homes in England, Wales and Scotland, and although the majority of our reviews are positive, we continue to work hard to improve our service for all our residents.

We welcome letters but cannot respond individually. Email us at [email protected] or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number. Submission and publication of all letters are subject to our terms and conditions

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